At Dayton Public Schools, five core principles steer the educational ship for over 13,000 students. Superintendent Dr. David Lawrence has built his leadership approach around what he calls “the five Cs” – customer service, culture, commitment, collaboration, and communication, all visible on posters throughout the district’s 56 square miles of facilities. “I believe that almost every issue we have, even if it’s positive, is a reinforcement of those values or indicates where there’s a gap,” Dr. Lawrence explains. “I usually point to it and say that’s probably a gap in terms of collaboration. These people should have been in the room, and they weren’t, or that’s a gap in communication. We didn’t contact these people and put them in the loop.” 2 CIVIL AND MUNICIPAL VOLUME 06, ISSUE 06
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