and to that end, it ensures that its employees receive the same level of service. THE PRECISE AND PROUD PRACTICES SECURING THE LEGACY In the 1990s, Bronze Craft achieved ISO 9001 certification, showing its dedication to documenting and standardizing its operational processes to ensure consistent quality. While the company opted not to renew the certification in the early 2000s due to the associated costs during a challenging economic period, the foundational work of documenting procedures and standard operating procedures (SOPs) remains integral to its operations. motivated by the satisfaction of its customers and employees, and struggling with a disruption of any kind is never an option. In fact,Arthur Atkinson’s founding principles included a deep sense of care for employees.Atkinson fostered a strong sense of community, providing amenities like a softball field and 4 bowling alleys installed in the basement of the company for employee recreation. His generosity extended to offering employees and customers free vacations at 4 company-owned lake properties in the aptly named town of Atkinson, New Hampshire. “Take care of the customer” is the firm’s core principle, 9 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 BRONZE CRAFT CORPORATION
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