Teamwork ensures that every employee is dedicated to the customer’s needs, embracing a “no such thing as that’s not my job” mentality. Continuous improvement is fostered through regular team sessions focused on enhancing processes and leveraging technology. And last but certainly not least, honesty and integrity translate to transparency in all interactions. These values are reinforced further by the overarching theme of positive exchange of control. This concept, borrowed from aviation, refers to a situation where responsibility for a customer issue must be explicitly acknowledged when it is passed between team members. That is because accountability is paramount within Zentro’s operation, with a strong emphasis on fulfilling promises made to customers. Looking ahead, Zentro Internet is committed to BROUGHT TO YOU BY Conquering the Digital Divide Attracting, training, and delivering the future workforce. JOIN THE MISSION www.broadbandnation.org $100B+ investment to connect all Americans 200K+ broadband workers needed 16 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 07
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