Florence Regional Airport’s FBO, Precision Air, provides fueling, ground handling, and aircraft maintenance services, including specialized maintenance for Department of Defense aircraft from nearby Air Force bases in Charleston and Jacksonville. While the FBO delivers high-quality technical work, Beadles sees opportunities to enhance customer service in line with the goal of elevating the overall passenger experience. He stresses. “There’s a lot of things that I am in the process of changing to make this airport feel like home for our passengers.” IMPROVEMENTS FROM THE GROUND UP Over recent months the airport has already made several customer centric improvements, from the addition of charging stations to a change in housekeeping services.“That was a big one,” Beadles acknowledges. “Within two days, you could feel a difference in the airport.” Florence Regional is also working on a new micro-market restaurant and have put in mural to reinforce that “welcome home” feeling. In partnership with LAZ Parking, FLO will be upgrading its parking options, a necessary upgrade. Beadles recounts, “Parking was a big one that our customers had complaints about, and now we’re going to be able to offer options where you can prepay and pay by text. You don’t have to download an app, you don’t have to do anything. You just text the number and it’ll pay for your parking.” Efforts are also underway to expand transportation links and improve accessibility for travelers. A 6 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 07
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