I consult them when designing a product or when making decisions about how we can improve our processes or products. I like to involve the team in the decision-making and the accomplishments the company makes… I see this business as a big family,” Desjardins says. Despite his role as owner, Desjardins’s door is always open to address concerns, whether professional or personal, and he encourages his employees to be bold and speak up about any problems or concerns. Fortunately for Leiko Equipment clients, this opendoor policy also applies to them as well. In an industry where responsiveness can be a rarity, Leiko Equipment’s dedication to customer service sets it apart. “The companies and people we work with really 8 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 01
RkJQdWJsaXNoZXIy MTI5MjAx