know the homeowner as well as let the homeowner become familiar with them. “We need to focus on active communication, trust, and confirming that we are on the same page with goals and vision for the home.” “Every industry has an expert and we like to serve in that role for our homeowners. They might have some ideas of what they are looking for, but don’t know how to articulate it. We have learned to ask questions, find inspiration to help create the ah-hah moments that get us started in the right direction,” Selner relays. Alair Homes further helps in the overall design process by recognizing that it takes considerable time to figure out what a homeowner needs and therefore makes it a priority to allocate the necessary number of meetings that is required to ensure the specific homeowner vision is carried out. “It takes time when figuring out layout and plans and adjustments, and in the process you need to be very flexible and realize that we are there to guide the homeowner and we are there to be their trusted advisor,” Selner elaborates. DECONSTRUCTING TECHNOLOGY Communicating with the homeowner throughout Anthem+™ Digital Showering Personalize Your Escape. 6 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 01
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