MC & A

236 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 individual travelers who prefer customized travel itineraries and experiencesFinally, MC&A offers a first and last touch meet and greet service that reinforces its brand as a truly first-class, welcoming organization. It is all a part of what makes any trip to the Hawaiian Islands memorable. “That first and last touch is a big part of our business. We go the extra mile so that our clients arrive and leave with the spirit of aloha,” says Marzuki. Many of the important partnerships MC&A has are tied to the local supply chain and the last three years have been challenging and disruptive to respected suppliers. Some of these valuable partners include Young Brothers, a Hawai’i-based company supporting inter-island shipping and freight services; Hawaiian Airlines, Enterprise Holdings; and a multitude of hotels, entertainment talent and activity suppliers, to name a few. All of MC&A’s business and supplier partners are part of highly specialized cottage industries that have extensive experience and a strong brand recognition within their own area of expertise, Marzuki says. He adds, ”We surround ourselves with great partners and suppliers whom we can rely on. A great deal of thought goes into building all these relationships and it comes back to what is best for our clients.” MC&A is willing to invest in products and services that will benefit its clients and team member productivity. For that reason, future technology investments to reinforce the internal data, management, accounting, and CRM systems along with improvements in online communications, will be considered. The company moved its Hawai’i headquarters during COVID but delayed renovations due to the pandemic. Marzuki anticipates refocusing on revitalizing the MC&A Hawai’i headquarters by mid-2023 Further considerations to the Maui warehouse refresh will also take place in order to continue to maintain responsiveness to clients and partners MC&A Marzuki and his leadership team want to strengthen MC&A’s position as Hawaii’s biggest and best DMC and events management company. That will require it to further expand its presence and brand to prospects in North America. He said they would like to offer aloha in our services on the mainland, “which is part of our service heritage.” One important goal is for MC&A to further strengthen its brand and efforts to encourage corporate social responsibility programs to