Dash Delivery

113 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 of the lessons learned. Dash Delivery experienced a breakaway year in 2016, which was confirmed by growth trajectory numbers. Since then the company has doubled in size. The training allowed the company to set up strategic paths to grow in a controlled and manageable way, so, since 2016 the company has gone from strength to strength. While the majority of deliveries occur within the state, the company does need to abide by Department of Transport legislation for state and federal purposes. However, due to the smaller sizes of the vehicles, they operate (under 26,000 pounds), complying isn’t an issue. But due to Oregon’s human resources policies, managing staff is the issue, and as Woody puts it, “Makes Oregon very business unfriendly.” Dash Delivery’s business model is employee drivers, and not the usual independent contracts model like other players in the sector, which roughly makes up 85% to 90% of the market. This means that drivers are not paid by stop and are not required to maintain their own vehicles. The state requires that employers pay for health benefits, and while this is a great draw card for the company, it’s also a financial weight. But thanks to working with Revolution Benefits Group, the company has been able to affordably offer a comprehensive range of products. Moving into 2023 and the future, Dash Delivery is focused on supporting and nurturing its staff, retaining them, and cultivating a healthy corporate culture. Labor shortages may still be an issue moving into the future, even if there’s a recession. Another area of focus for the company is to maintain strong business-to-business relationships. This is both for business, and just to learn more important lessons, and how to implement new best practices in an ever-changing environment. “While we’d love the constant change aspect to slow down, it’s not going to. We need to be able to adapt quickly and stay ahead of the game.” “It can be scary to overhaul, but adapting to change has paid off,” says Woody. With a willingness to learn and onboard the right partners, Dash Delivery is a company to watch. PREFERRED VENDOR/PARTNER n Enterprise Fleet Management, Inc. www.efleets.com n Leavitt Group www.leavitt.com/redwoods