Connecticut Automotive Retailers Association

4 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 finding it a challenge to meet demand. Used car sales are up by five to ten percent this past year because there is a lack of new car inventory on our dealers’ lots. It has been reported that, in 2021, the auto manufacturers will produce close to four million fewer vehicles than they planned to get to market. Unfortunately, this supply shortage will have an impact on our members, as well as the State of Connecticut. That said, Connecticut new car dealers are resilient. They are constantly updating and changing to keep up with customer trends, needs, and wants through the inventory on the lot and with how cars are sold and serviced. Customers who prefer to shop online can do that easily and at their leisure. If you want to buy a car from your local dealer online, you can currently do that in Connecticut. Dealer websites allow customers to connect with a dealer representative to ask questions, or they can research and buy without assistance. Dealerships are in the business of customer service. We anticipate what our customers want and need, and we continuously change based on their feedback. Connecticut car dealerships are local businesses that understand their customers’ preferences. The feedback we receive goes into changes and alterations to make the customers’ experience as pleasant as possible. Connecticut new car dealers provide all services their customers need through the life of their purchase. We do not end the relationship with the customer when the car leaves the dealership lot. We are available to the customer through financing, registration with the Connecticut Department of Motor Vehicles, servicing, recall notices, updates, and when the customer is ready to trade-in or purchase another vehicle. Customer demand for Electric Vehicles (EVs) is growing, and Connecticut’s new car dealers are excited about selling them. With over 40 options for EVs, and projections for 80 EVs to be on the market soon, Connecticut dealerships CONNECT I CUT AUTOMOT I VE RETA I LERS ASSOC I AT ION (CARA)