Dover Federal Credit Union

that helped its members by promoting thrift, providing credit at competitive rates, and offering full financial services. Today, the organization is dedicated to helping members achieve their financial goals while actively supporting the community and making members a priority. They have eight branches located in Dover, Newcastle, Middletown, Smyrna, Camden and Milford, Delaware. Membership is open to members, retirees, and families of the U.S. military reserve stationed in Delaware, civil employees of the U.S. government who are working in Kent or Sussex County, as well as employees of the Dover Air Force base and the Delaware Civil Air Patrol. Membership is also open to employees, members, retirees or volunteers from any of Dover Federal’s more than 450 business partners. To better serve those members, Rzewnicki first established his vision for the organization – four strategic pillars – culture, community, financial literacy and legendary service. He helped the staff create the “culture pledge,” which includes four more pillars –“strengthen our people, unity, fun and being legendary.” He candidly explains, “Culture, to me, is more important than anything. I always said from the beginning – I don’t want to come to a crappy place to work and I don’t expect anyone else to. My first year walking through the door, I was sick coming in and I was jumping for joy when I left. I didn’t want anybody to have to go through that. If you don’t have the foundation and good people and a good culture in place, then nothing else really matters.” Now, the leadership team gets together with the board yearly and puts their strategic plan together. “We have done a really good job at just executing our strategies one by one,” says Rzewnicki. “Our philosophy has been ‘slow and steady wins the race.’ We want to make incremental steps forward. Walk before you run.” DOVER FEDERAL CREDI T UNION Chief Financial and Risk Officer, Donna Kiscaden Chief Innovation & Operations Officer, Travis Frey