Horizon Roofing

ideas.“We do what we say we’re going to do,” says Scepaniak.“If we screw something up,we fix it right away, instead of trying to find a creative out as to why it’s not our fault.That’s what people expect from us -honesty and quality.” Commercial property managers and facilities managers call Horizon Roofing first when they have issues such as minor roof leaks. In the case of a catastrophic event,where a storm has come through and half the roof is lying in the parking lot,Horizon is, again, one of the first calls, sometimes before the insurance agent, to quickly install a temporary roof solution. Looking to the future, Scepaniak anticipates growth will continue.“We usually grow about 20 to 40 percent a year and I don’t see that slowing down.The only rules I have for growth: the qual- ity has to stay there, the customers have to enjoy working with us, and, just as important, our employ- HORIZON ROOFING INC. n K.R. Kline & Associates Inc. www.kline-johnson.com PREFERRED VENDORS ees have to continue to enjoy working with us.And, of course, that we are profitable.” The company bids competitively alongside other contractors who have good reputations and do qual- ity work.“It’s a smaller group we compete against,” says Scepaniak.“As much as you don’t like losing a bid, I feel better if I lose to somebody else who’s going to give a good quality product, compared to losing a bid to one where you know the customer isn’t going to be happy after the fact.” “Overall, it’s our commitment to quality, customer satisfaction, and employee satisfaction that makes the difference,” adds Scepaniak.“Every company out there,whether it’s McDonald’s or Boeing, they’re all looking for good people–the employees are the company. Some people use that pretty loosely, but it’s totally accurate.We couldn’t grow by 20 to 40 percent if we didn’t have awesome people. Every year we get one or two more awards because of our commitment to keeping everybody happy. “I wish I could elaborate on the technology we’ve built, but we don’t need to educate competitors on what our customers like.That’s the rock and the hard spot. Even with all our technology,we don’t have any marketing material we send out. If we have people interested,we go out and meet with them. It’s a good company, our employees like working here.Nothing earth shattering; just putting in the effort to do the basics, and if you screw up, you fix it.” Overall, it’s our commitment to quality, customer satisfaction, and employee satisfaction that makes the difference. Every company out there, whether it’sMcDonald’s or Boeing, they’re all looking for good people – the employees are the company. KURT SCEPANIAK OWNER