iAqualink, on the other hand, manages all automated pool functions, tracks chlorine or salt level regulation, and can even remotely control and customize the pool’s lighting. As Wendorf explains, it provides “total pool control and maintenance.” These two programs collaborating are responsible for a large portion of the company’s enhanced operational efficiency and customer experience. However, it’s not just technology that creates the customer experience; collaborating with other companies is also a necessary part of the strategy. Central to Bob’s Pools and Screens’ success is a robust vendor network. “These are long-term vendors, vendors that have worked with us for 15 to 20 years, and we even have vendors that have worked with us for over 30 years,” Wendorf says. Among these long-lived partnerships, the most substantial relationship has to be with Pool Corp. which has provided Bob’s Pools and Screens with seamless supply chain management for over three decades. 7 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 08 BOB’S POOLS & SCREENS
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