All American Pet Resorts

8 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 8 value but is instead a comparison with existing locations, aiming to replicate and ideally surpass their success. Dimitroff illustrates this with an example: “If an individual picks a location in North Carolina, we will compare their location with other locations in our system to evaluate how well the new location would perform based on the other locations in a similar area with similar demographics.” The Journey to Mastery: From Franchisee Onboarding to Celebrated Success All American Pet Resorts has mastered the art of turning a new franchisee into a seasoned owner- operator. Once a franchise agreement is signed, the hands-on training commences. As Dimitroff explains, “We talk about workflow analysis and resort setup and design, marketing, IT staffing, business planning, kennel operations, basic and advanced pet care, site management, and financial training.” With over 200 hours of training, on-the- job guidance, and even an immersive experience in an operational resort, the program prepares franchisees to manage their resorts effectively. This intense focus on quality and exceptional customer experience has not gone unnoticed. The company has recently been decorated with accolades. Dimitroff proudly points out, “In metro Detroit, there is what’s called a ‘Vote for the Best’ competition, and for two years in a row now, the five locations in metro Detroit have won Best