valco melton

paper folders, pocket-folders, presentation fold- ers, reinforced-edge folders, direct mailers, and self-mailers. Product Assembly- sealant dispensing and adhesive supply systems for furniture, building and construction materials made fromwood, PVC, and aluminum.Applications include edgebanding, edgesealing, profile wrapping, panel lamination, post forming, high gloss applications, , air filter pleating,media lamination, door manufacturing, insulated glass, and roofing products. Tissue, Paper & Pulp-bead and spray applica- tors that control the amount and placement of ad- hesive for corewinding, full-sheet transfer, pick-up and transfer, and tail tie sealing applications. Even with that kind of broad and diverse cus- tomer base, Chambers admits that Valco Melton is not the world’s number one company in the industry in terms of revenue–at least not yet.“I believe we’re number two, but we’re really coming on strong and taking a significant amount of mar- ket share from our competitors -especially in the hot melt equipment area.And one of the reasons we know for sure that people are talking to us is because of our quality equipment and the reliabil- ity of that equipment.” VALCO MELTON He adds that the company’s ser- vice network is “unbelievable,” and its post-sale support,“amazing.”And then he mentions one of those less tangible areas of customer service that many companies don’t practice: “We’re a company that has a really good ear, he declares.“We hear time and time again from customers that we really listen to the problem and work diligently to find a solution. That’s at all levels of our company. We’re completely open and any of our customers can talk to any level of our company.” Andy Stamp,National Sales and Product Director for the Hot Melt Division, attributes Valco Melton’s success to an organizational struc- ture that gives it one-stop-shop capabilities.“From a corporation standpoint,we’re a very vertically-in- tegrated company,”he says.“We do most of our own machining,assembly, andmechanical and electronicdesign. Abig difference between us and a lot of our competitors is that we are not heavilydependent upon outside sources for machining or assembly.We have the ability to be veryflexible and quick to turn around newprojects and concepts.Our strategy is to design and develop solutions that integrate bene- fit and growth for the customer.”