Business View Magazine
9
close together. The Port partnered with the Burlington
Northern and Galveston Railroads to come up with a
solution. “It paid for itself within a year,” Mierzwa notes.
“Now the Port has a state-of-the-art rail system for mov-
ing wind towers.”
Clearly, Mierzwa and the Port’s 88 employees have been
successful in servicing their clients in an exemplary man-
ner. So much so that this past August, the Port of Galves-
ton was awarded a Logistics Management 2015 Quest
of Quality Award, regarded in the transportation and lo-
gistics industry as the most important measure of cus-
tomer satisfaction and performance excellence. The Port
was evaluated on five critical areas that include Ease of
Doing Business, Value, Ocean Carrier Network, Intermo-
dal Network, and Equipment Operations. In order to be
a “winner,” a port had to receive at least five percent of
the category vote. Only 16 other U.S. and Canadian ports
received this year’s prestigious award.
In accepting, Mierzwa stated the following “These awards
are the gold standard for customer satisfaction and per-
formance excellence for carriers, ports, and logistics pro-
vidersworldwide. We understand that our success comes
from the efforts of our service providers from the carriers
to the stevedores to the longshoremen that handle the
cargo. Receiving this award shows that we are making
the right decisions for our customers. We will continue
to execute and excel on behalf of our customers’ needs
and interests.”
After 195 years, the Port of Galveston is still the “Star
Port” of the Lone Star State.
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